We collect information about you for two reasons: firstly, to process your orders and second, to provide you with the best possible service. We will not disclose this information to any third parties without your written consent, except for necessary delivery details in the case of a supplier who ships a product directly to you. In the unlikely event we need to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
What Personal Information do we ask for?
When you sign up for a Wood Finishes Direct account, we will ask you for your name, postal address, and email address. When placing an order through our online shop, we'll need your credit/debit card details (including card number, cardholder name and expiry date) in order for us to take payment and confirm the order on-line. If paying by debit card we may also need to take the start date and issue number of the card to process payment and complete your order. We will never store your credit card number on our servers. We may also ask you for your telephone number so that, if needed, you can be contacted regarding your order. The information we will collect about you is only that supplied during the process of creating an account with us, or ordering from us - whether by phone, mail-order or website. This information will be kept accurate and up to date. It is held securely in accordance with our internal security policy and the law. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We advise that you contact us if you wish to make any changes to the information we hold about you.
How we protect your information
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts the information you enter before it is sent to our web site, and also whenever it is sent to our payment gateway for processing. You can tell our site is secure as a small locked padlock will appear in your browser's status bar to show that you can safely send sensitive information (such as credit card details) to our web site. Another indicator is that our secure pages will not display a 'security alert' message. You should also check the browser's address bar and make sure the address begins with 'https://'. We have a secure hardware firewall in place on our server to further protect the information we store.
Our web site uses temporary 'session' cookies in order to uniquely identify you so that we can operate your shopping basket. In order to use our shopping basket you must set your browser to allow temporary 'session' cookies. Temporary cookies are deleted from your computer as soon as you close your browser window. We may also use technology to track the patterns of behaviour of our visitors to our site in order to improve the overall customer experience.
How to unsubscribe from any future offer emails
We do not send marketing emails with random content to personal email addresses (spam). We will not email you in the future unless you have given us your consent and explicitly signed up to our mailing list. We do not pass on your email address to any third parties. To unsubscribe from our offer and newsletter emails, simply reply to one of the emails that you have previously received from us with the word "unsubscribe" as the subject.